Meaville

Goods that are damaged on delivery must be reported to the Company in written within 48 hours of receipt of the damaged goods. Goods that are damaged, missing, delivered faulty by the Company may be replaced, repaired or refunded at the Company discretion provided the Company is informed in writing within 48 hours. Clause1.2 above does not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to manufacturer instructions. 

2. RETURN OF GOODS (30 days Hassle Free Returns)

2.1 Goods delivered may be returned for a refund within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods returned for credit will not be accepted unless prior written arrangements have been made with the Company. Customer must contact the Company for a returns authorization number (go to the “Return & repair a product” section to get this RA#) and send their goods back to the Company’s warehouse within 30 days. All returns must be postmarked no later than 30 days from the original invoice date (shipping date) and include an authorization return number on it.

2.2 All non-defective, non-damaged returns are subject to a 20% restocking fee (NOTE: This fee also covers credit card payment and credit card refund fees). However, if the customer prefers an in-store credit, this fee is waived. The restocking fee may also be waived if the customer places a qualifying reorder for the same amount or more. In this case we will refund the original form of payment in full once the return is processed, and the customer must contact the Company with an order number showing that you have placed a qualifying reorder before the return is processed for the restocking fee to be waived.

2.3 For non-defective / non-damaged items, the customer is responsible for return shipping and any other costs associated with shipping the items back to our facility. For the customer’s protection, the Company recommends the customer use a traceable method of shipment that can provide you with delivery confirmation. The Company also recommends that the item shipped be insured. The Company is not responsible for lost or damaged returns. 

2.4 Non-Qualifying Returns:Goods that are returned to us without meeting the return requirements above will be rejected. The Company will contact the customer with a detailed reason for the rejection and the item will be returned to the customer at the customer’s expense.

3. REFUND POLICY

Please allow fourteen (14) business days from the time of your request for refunds to appear on your card. All refunds are processed back to the original card that was used.